FAQs

Your account on the Stepping Stones Scheduling system is your one stop location for your family’s information.

The Stepping Stones Scheduling system lets you

• View your calendar displaying your family's sessions
• View your current and past invoices
• Update your contact information
• Update your payment information

Make sure to avoid possible Missed Session Charges

It is important to contact us right away about schedule conflicts or discrepancies so we can adjust as needed and avoid any missed session charges.  You can cancel your session right from your confirmation email.

Of course you can contact us by phone, text or direct email to [email protected]

Having enough notice for cancellations helps us to plan for other students and honor our commitment to our staff.

Use the login button at the top of our steppingstones.net website.

(Or find the login link in our menus)

This will direct you to the Stepping Stones Scheduling System - sometimes referred to as TeachWorks.

Here you'll login with the email address you have on file with us. If you don't remember it, just give us a call.

Forgot your password? Just select the Reset your Password link.

Stepping Stones has a commitment to your student AND also our Tutors, Teachers, and Therapists. It is important that the time of all those involved in your student’s success is respected. However, we know occasionally that, well, life happens. After 9pm, we make a commitment to our tutors, teachers and therapists for their next day’s schedule.

We accept cancellations at no charge up to 24 hours prior to your session.

Families with cancellations with less than 24 hours notice will be charged a $65 Missed Session Fee. If we can find someone to fill you your slot, we’ll waive the fee.

Please contact us as soon as possible when you know your student can not attend.

Paying your Bill

As part of the sign-up process with Stepping Stones, you provide a preferred payment method (Credit Card/Bank Account). Once you’ve registered, your monthly balance is automatically handled by us. This will appear as “Stepping Stones” on your credit card bill or bank statement.

During the first week of each month, charges from the previous month are applied against your preferred payment method.

You can change your preferred payment method through the Stepping Stones Scheduling system under Billing->Credit Card.

Stepping Stones does not store your Credit Card/Bank Card information. The preferred payment information you provide is managed using a secure payment processing service (Stripe) that meets on-line payment processing standards and regulations.

Viewing Your Charges

During the first week of each month you’ll receive an email with a statement attached reflecting the charges made against the payment method you provided. Since your payment method was used to provide payment to us, this statement reflects $0.00 for the total balance due.

You can also see your current and past invoices at any time using the Stepping Stones Scheduling system under Billing>Transactions.

Discrepancies and Exceptions

Please contact us right away if you see any discrepancies with your bill so we can correct them as quickly as possible.

We know that under rare conditions an electronic payment method may not be possible. Please contact our office to discuss other options.